@import"https://fonts.googleapis.com/css2?family=DM+Sans:ital,opsz,wght@0,9..40,300;0,9..40,400;0,9..40,500;0,9..40,600;0,9..40,700;1,9..40,400&display=swap";*{margin:0;padding:0;box-sizing:border-box}:root{--primary: #2b93ff;--primary-dark: #1c3e61;--accent: #0bda8e;--bg-app: #f4f7fb;--bg-white: #ffffff;--bg-surface: #eaf2fb;--bg-surface-2: #dee5ee;--text-primary: #384553;--text-heading: #1c3e61;--text-muted: #737474;--text-link: #2b93ff;--border: #dbdbdb;--border-light: #e3e3e3;--status-pending: #b37d6c;--status-started: #ff9500;--status-complete: #0bda8e;--status-delayed: #384553;--status-failed: #ff5245;--sidebar-bg: #0a1929;--sidebar-hover: #132f4c;--sidebar-active: #1c3e61}body,#root{font-family:DM Sans,-apple-system,BlinkMacSystemFont,sans-serif;background:var(--bg-app);color:var(--text-primary);min-height:100vh;-webkit-font-smoothing:antialiased}.portal-layout{display:flex;height:100vh;overflow:hidden}.sidebar{width:260px;min-width:260px;background:var(--sidebar-bg);display:flex;flex-direction:column;color:#94a3b8;transition:transform .2s}.sidebar-logo{padding:24px 20px;display:flex;align-items:center;gap:10px;border-bottom:1px solid rgba(255,255,255,.06)}.sidebar-logo-icon{width:36px;height:36px;background:var(--primary);border-radius:8px;display:flex;align-items:center;justify-content:center;font-weight:700;color:#fff;font-size:14px}.sidebar-logo-text{font-size:16px;font-weight:600;color:#fff;letter-spacing:-.3px}.sidebar-logo-sub{font-size:11px;color:#64748b;font-weight:400}.sidebar-nav{flex:1;padding:16px 12px;display:flex;flex-direction:column;gap:2px}.sidebar-section-label{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:1.2px;color:#475569;padding:16px 12px 8px}.sidebar-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:8px;cursor:pointer;font-size:14px;font-weight:400;transition:all .15s;color:#94a3b8;text-decoration:none;position:relative}.sidebar-item:hover{background:var(--sidebar-hover);color:#fff}.sidebar-item.active{background:var(--primary);color:#fff;font-weight:500}.sidebar-item .badge{margin-left:auto;background:var(--status-failed);color:#fff;font-size:11px;font-weight:600;padding:2px 7px;border-radius:10px;min-width:20px;text-align:center}.sidebar-group-toggle{background:transparent;border:none;width:100%;font-family:inherit;text-align:left}.sidebar-group-toggle.active{background:transparent;color:#fff}.sidebar-subitem{padding-left:28px;font-size:13px}.sidebar-user{padding:16px 20px;border-top:1px solid rgba(255,255,255,.06);display:flex;align-items:center;gap:10px}.sidebar-user-avatar{width:32px;height:32px;border-radius:50%;background:var(--primary);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;color:#fff;object-fit:cover}.sidebar-user-info{flex:1}.sidebar-user-name{font-size:13px;font-weight:500;color:#fff}.sidebar-user-role{font-size:11px;color:#64748b}.main-content{flex:1;overflow-y:auto;display:flex;flex-direction:column}.connection-banner{display:flex;align-items:center;gap:8px;padding:8px 20px;background:#fef3c7;border-bottom:1px solid #fcd34d;color:#92400e;font-size:13px;font-weight:500}.connection-banner svg{flex-shrink:0;width:16px;height:16px}.top-bar{background:var(--bg-white);border-bottom:1px solid var(--border-light);padding:16px 32px;display:flex;align-items:center;justify-content:space-between;gap:16px;position:sticky;top:0;z-index:10}.top-bar h1{font-size:20px;font-weight:700;color:var(--text-heading);letter-spacing:-.3px}.top-bar-actions{display:flex;align-items:center;gap:12px}.search-box{display:flex;align-items:center;gap:8px;background:var(--bg-app);border:1px solid var(--border-light);border-radius:8px;padding:8px 14px;width:280px;transition:border-color .15s}.search-box:focus-within{border-color:var(--primary)}.search-box input{border:none;background:transparent;outline:none;font-size:13px;font-family:inherit;color:var(--text-primary);width:100%}.search-box input::placeholder{color:var(--text-muted)}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:8px;font-size:13px;font-weight:500;font-family:inherit;cursor:pointer;border:none;transition:all .15s;white-space:nowrap}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{background:var(--primary-dark)}.btn-secondary{background:transparent;color:var(--primary);border:1px solid var(--primary)}.btn-secondary:hover{background:var(--primary);color:#fff}.btn-ghost{background:transparent;color:var(--text-muted);border:1px solid var(--border)}.btn-ghost:hover{background:var(--bg-surface);color:var(--text-primary)}.btn-sm{padding:5px 12px;font-size:12px}.content-area{flex:1;padding:24px 32px}.stats-row{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:24px}.stat-card{background:var(--bg-white);border:1px solid var(--border-light);border-radius:12px;padding:20px;display:flex;flex-direction:column;gap:4px}.stat-card-label{font-size:12px;font-weight:500;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px}.stat-card-value{font-size:28px;font-weight:700;color:var(--text-heading);letter-spacing:-.5px}.stat-card-change{font-size:12px;font-weight:500}.stat-up{color:var(--accent)}.stat-down{color:var(--status-failed)}.data-table{background:var(--bg-white);border:1px solid var(--border-light);border-radius:12px;overflow:hidden}.table-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border-light)}.table-header h2{font-size:15px;font-weight:600;color:var(--text-heading)}.table-filters{display:flex;gap:8px;align-items:center}.filter-btn{display:inline-flex;align-items:center;gap:4px;padding:5px 12px;border-radius:6px;font-size:12px;font-weight:500;font-family:inherit;cursor:pointer;border:1px solid var(--border);background:#fff;color:var(--text-primary);transition:all .15s}.filter-btn:hover,.filter-btn.active{border-color:var(--primary);color:var(--primary);background:#ebf4ff}table{width:100%;border-collapse:collapse}thead th{padding:12px 20px;text-align:left;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);border-bottom:1px solid var(--border-light);background:#fafbfc}tbody tr{cursor:pointer;transition:background .1s}tbody tr:hover{background:#f8fafc}tbody td{padding:14px 20px;font-size:13px;border-bottom:1px solid #f1f5f9;vertical-align:middle}table.compact tbody td{padding:8px 20px;font-size:12px}.ticket-id{font-weight:600;color:var(--primary);font-size:12px;font-family:SF Mono,Fira Code,monospace}.ticket-title{font-weight:500;color:var(--text-heading);max-width:340px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.badge-status{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:20px;font-size:11px;font-weight:600;white-space:nowrap}.badge-dot{width:6px;height:6px;border-radius:50%}.badge-priority{display:inline-block;padding:3px 8px;border-radius:4px;font-size:11px;font-weight:600}.detail-overlay{position:fixed;inset:0;background:#0000004d;z-index:100;display:flex;justify-content:flex-end;animation:fadeIn .15s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideIn{0%{transform:translate(100%)}to{transform:translate(0)}}.detail-panel{width:640px;max-width:90vw;background:var(--bg-white);height:100vh;overflow-y:auto;animation:slideIn .2s ease;display:flex;flex-direction:column}.detail-panel-header{padding:20px 24px;border-bottom:1px solid var(--border-light);display:flex;align-items:flex-start;justify-content:space-between;gap:16px;position:sticky;top:0;background:#fff;z-index:2}.detail-panel-body{flex:1;padding:24px;overflow-y:auto}.detail-fields-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:20px}.detail-field{display:flex;flex-direction:column;gap:4px}.detail-field-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted)}.detail-field-value{font-size:13px;color:var(--text-primary);padding:4px 0}.detail-description-section{margin-bottom:20px}.detail-description-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.detail-description-content{padding:12px 16px;background:var(--bg-app);border-radius:8px;border:1px solid transparent;font-size:14px;line-height:1.6;color:var(--text-primary);cursor:pointer;transition:border-color .15s;white-space:pre-wrap;word-wrap:break-word}.detail-description-content:hover{border-color:var(--border)}.detail-description-textarea{width:100%;min-height:100px;resize:vertical;border:2px solid var(--primary);border-radius:8px;padding:12px 16px;font-size:14px;font-family:inherit;line-height:1.6;background:#fff;outline:none}.detail-description-textarea:focus{box-shadow:0 0 0 3px #2b93ff26}.comment-textarea{width:100%;min-height:72px;resize:vertical;border:1px solid var(--border);border-radius:8px;padding:10px 12px;font-size:14px;font-family:inherit;line-height:1.5;background:#fff;outline:none;transition:border-color .15s}.comment-textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px #2b93ff1a}.ticket-page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px;padding-bottom:16px;border-bottom:1px solid var(--border-light)}.ticket-page-layout{display:grid;grid-template-columns:1fr 1fr;gap:32px}.ticket-page-main,.ticket-page-sidebar{min-width:0}@media(max-width:1100px){.ticket-page-layout{grid-template-columns:1fr}}.detail-two-col{display:grid;grid-template-columns:1fr 1fr;gap:24px}.detail-stats-row{display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px;margin-bottom:20px}.detail-meta-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:20px}.detail-meta-item{display:flex;flex-direction:column;gap:4px}.detail-meta-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted)}.detail-meta-value{font-size:14px;font-weight:500;color:var(--text-heading)}.comments-section{border-top:1px solid var(--border-light);padding-top:20px}.comments-section h3{font-size:14px;font-weight:600;color:var(--text-heading);margin-bottom:16px}.comment-item{display:flex;gap:12px;margin-bottom:16px;padding-bottom:16px;border-bottom:1px solid #f1f5f9}.comment-item:last-of-type{border-bottom:none}.comment-avatar{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:600;color:#fff;flex-shrink:0}.comment-avatar.customer{background:var(--status-started)}.comment-avatar.internal{background:var(--primary)}.comment-body{flex:1}.comment-header{display:flex;align-items:center;gap:8px;margin-bottom:4px}.comment-author{font-size:13px;font-weight:600;color:var(--text-heading)}.comment-tag{font-size:10px;padding:1px 6px;border-radius:4px;font-weight:600}.comment-tag.customer{background:#fff3e0;color:#e65100}.comment-tag.internal{background:#e3f2fd;color:#1565c0}.comment-time{font-size:11px;color:var(--text-muted);margin-left:auto}.comment-text{font-size:13px;line-height:1.6;color:var(--text-primary)}.comment-text p{margin:0 0 8px}.comment-text p:last-child{margin-bottom:0}.comment-text code{background:var(--bg-surface);padding:1px 4px;border-radius:3px;font-size:.9em}.comment-text pre{background:var(--bg-surface);padding:12px;border-radius:6px;overflow-x:auto;margin:8px 0}.comment-text pre code{background:none;padding:0}.comment-text a{color:var(--primary);text-decoration:underline}.comment-text ul,.comment-text ol{margin:4px 0;padding-left:20px}.comment-text blockquote{border-left:3px solid var(--border);padding-left:12px;margin:8px 0;color:var(--text-muted)}.comment-input-area{margin-top:16px;display:flex;gap:8px;align-items:flex-end;width:100%}.comment-input-area textarea{flex:1;width:100%;box-sizing:border-box;border:1px solid var(--border);border-radius:8px;padding:10px 14px;font-size:13px;font-family:inherit;resize:none;min-height:72px;outline:none;transition:border-color .15s;color:var(--text-primary)}.comment-input-area textarea:focus{border-color:var(--primary)}.notification-bell{position:relative;background:none;border:1px solid var(--border);border-radius:8px;padding:6px 8px;cursor:pointer;color:var(--text-muted);display:flex;align-items:center;font-family:inherit}.notification-bell:hover{background:var(--bg-surface);color:var(--text-primary)}.notification-badge{position:absolute;top:-4px;right:-4px;background:#ef4444;color:#fff;font-size:10px;font-weight:700;min-width:16px;height:16px;border-radius:8px;display:flex;align-items:center;justify-content:center;padding:0 4px}.notification-dropdown{position:absolute;top:calc(100% + 8px);right:0;width:380px;max-height:480px;background:#fff;border:1px solid var(--border-light);border-radius:12px;box-shadow:0 12px 40px #0000001f;z-index:50}.notification-item{display:flex;gap:12px;padding:12px 16px;border-bottom:1px solid var(--border-light);cursor:pointer;transition:background .1s}.notification-item:last-child{border-bottom:none}.notification-item:hover{background:var(--bg-app)}.notification-item.unread{background:#f0f7ff}.notification-item.unread:hover{background:#e4f0ff}.progress-bar-bg{height:6px;background:var(--bg-surface);border-radius:3px;overflow:hidden}.progress-bar-fill{height:100%;border-radius:3px;transition:width .4s ease}.milestone-item{display:flex;align-items:center;gap:10px;padding:8px 0;font-size:13px}.milestone-check{width:20px;height:20px;border-radius:50%;border:2px solid var(--border);display:flex;align-items:center;justify-content:center;flex-shrink:0}.milestone-check.done{background:var(--accent);border-color:var(--accent)}.milestone-actions{display:flex;gap:6px;position:absolute;top:6px;right:4px;opacity:0;transition:opacity .15s}.milestone-item:hover .milestone-actions{opacity:1}.modal-overlay{position:fixed;inset:0;background:#0006;z-index:200;display:flex;align-items:center;justify-content:center;animation:fadeIn .15s ease}.modal{background:#fff;border-radius:16px;width:560px;max-width:90vw;max-height:85vh;overflow-y:auto;box-shadow:0 20px 60px #00000026}.modal-header{padding:20px 24px;border-bottom:1px solid var(--border-light);display:flex;align-items:center;justify-content:space-between}.modal-header h2{font-size:17px;font-weight:700;color:var(--text-heading)}.modal-body{padding:24px;display:flex;flex-direction:column;gap:16px}.form-group{display:flex;flex-direction:column;gap:6px}.form-group label{font-size:12px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.3px}.form-group input,.form-group select,.form-group textarea{border:1px solid var(--border);border-radius:8px;padding:10px 14px;font-size:14px;font-family:inherit;outline:none;color:var(--text-primary);background:#fff;transition:border-color .15s;box-sizing:border-box;width:100%;min-width:0;max-width:100%;text-overflow:ellipsis}.form-group{min-width:0}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{border-color:var(--primary)}.form-group textarea{resize:none;min-height:100px}.modal-footer{padding:16px 24px;border-top:1px solid var(--border-light);display:flex;justify-content:flex-end;gap:8px}.customer-tag{display:inline-flex;align-items:center;gap:6px;font-size:13px;font-weight:500}.customer-avatar-sm{width:24px;height:24px;border-radius:6px;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;color:#fff;background:var(--primary-dark)}.assignee-tag{display:inline-flex;align-items:center;gap:6px;font-size:13px}.assignee-avatar{width:22px;height:22px;border-radius:50%;background:var(--primary);display:flex;align-items:center;justify-content:center;font-size:9px;font-weight:600;color:#fff}.view-toggle{display:inline-flex;border:1px solid var(--border);border-radius:8px;overflow:hidden}.view-toggle-btn{padding:6px 14px;font-size:12px;font-weight:500;font-family:inherit;border:none;background:#fff;color:var(--text-muted);cursor:pointer;transition:all .15s}.view-toggle-btn.active{background:var(--primary);color:#fff}.view-toggle-btn:not(:last-child){border-right:1px solid var(--border)}.empty-state{text-align:center;padding:60px 20px;color:var(--text-muted)}.empty-state-icon{width:64px;height:64px;background:var(--bg-surface);border-radius:16px;display:inline-flex;align-items:center;justify-content:center;margin-bottom:16px;font-size:28px}.empty-state h3{font-size:16px;font-weight:600;color:var(--text-heading);margin-bottom:6px}.empty-state p{font-size:13px;max-width:320px;margin:0 auto;line-height:1.5}.pagination{display:flex;align-items:center;justify-content:space-between;padding:12px 0;margin-top:8px}.pagination-info{font-size:13px;color:var(--text-muted)}.pagination-buttons{display:flex;align-items:center;gap:4px}.pagination-btn{display:inline-flex;align-items:center;justify-content:center;min-width:32px;height:32px;padding:0 8px;border:1px solid var(--border);border-radius:6px;background:#fff;font-size:13px;color:var(--text-secondary);cursor:pointer;transition:all .15s}.pagination-btn:hover:not(:disabled){background:var(--bg-hover);border-color:var(--primary);color:var(--primary)}.pagination-btn.active{background:var(--primary);border-color:var(--primary);color:#fff;font-weight:600}.pagination-btn:disabled{opacity:.4;cursor:not-allowed}.pagination-ellipsis{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;font-size:13px;color:var(--text-muted)}.close-btn{width:32px;height:32px;border-radius:8px;border:1px solid var(--border-light);background:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:16px;color:var(--text-muted);transition:all .15s;flex-shrink:0}.close-btn:hover{background:var(--bg-app);color:var(--text-primary)}.projects-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.project-card{background:var(--bg-white);border:1px solid var(--border-light);border-radius:12px;padding:20px;cursor:pointer;transition:all .15s}.project-card:hover{border-color:var(--primary);box-shadow:0 2px 12px #2b93ff14}.project-card-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:12px}.project-card-title{font-size:15px;font-weight:600;color:var(--text-heading);line-height:1.3}.project-card-meta{display:flex;align-items:center;gap:16px;font-size:12px;color:var(--text-muted);margin-top:12px}.project-card-progress{margin-top:14px}.project-card-progress-label{display:flex;align-items:center;justify-content:space-between;font-size:12px;margin-bottom:6px;color:var(--text-muted)}.reports-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}@media(max-width:900px){.sidebar{display:none}.stats-row{grid-template-columns:repeat(2,1fr)}.projects-grid,.reports-grid{grid-template-columns:1fr}.detail-panel{width:100%;max-width:100%}.content-area{padding:16px}.top-bar{padding:12px 16px}.search-box{width:180px}.detail-fields-grid{grid-template-columns:1fr}.customers-grid{grid-template-columns:1fr!important}.detail-two-col{grid-template-columns:1fr}.detail-stats-row{grid-template-columns:1fr 1fr}.detail-meta-grid{grid-template-columns:1fr}}.customers-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.customer-card{background:var(--bg-white);border:1px solid var(--border-light);border-radius:12px;padding:20px;cursor:pointer;transition:all .15s;display:flex;gap:16px}.customer-card:hover{border-color:var(--primary);box-shadow:0 2px 12px #2b93ff14}.customer-row-avatar{width:28px;height:28px;border-radius:50%;background:var(--primary-dark, #1e3a5f);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;flex-shrink:0}.customer-row-name{font-weight:600;color:var(--text, #0f172a);font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.customer-card-avatar{width:48px;height:48px;border-radius:12px;background:var(--primary-dark);display:flex;align-items:center;justify-content:center;font-size:20px;font-weight:700;color:#fff;flex-shrink:0}.customer-card-body{flex:1;min-width:0}.customer-card-name{font-size:16px;font-weight:700;color:var(--text-heading);margin-bottom:2px}.customer-card-industry{font-size:12px;color:var(--text-muted);margin-bottom:10px}.customer-card-details{display:flex;flex-wrap:wrap;gap:12px;font-size:12px;color:var(--text-primary)}.customer-card-detail{display:flex;align-items:center;gap:4px}.customer-card-detail span.label{color:var(--text-muted)}.customer-card-stats{display:flex;gap:16px;margin-top:12px;padding-top:12px;border-top:1px solid #f1f5f9}.customer-card-stat{display:flex;flex-direction:column;gap:2px}.customer-card-stat-value{font-size:16px;font-weight:700;color:var(--text-heading)}.customer-card-stat-label{font-size:10px;font-weight:500;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted)}.plan-badge{display:inline-block;padding:2px 8px;border-radius:4px;font-size:11px;font-weight:600;background:#ebf4ff;color:var(--primary)}.plan-badge.enterprise{background:linear-gradient(135deg,#1c3e61,#2b93ff);color:#fff}.plan-badge.professional{background:#fff3e0;color:#e65100}.customer-detail-header-card{display:flex;gap:20px;padding:20px;background:var(--bg-app);border-radius:12px;margin-bottom:24px}.customer-detail-avatar{width:56px;height:56px;border-radius:14px;background:var(--primary-dark);display:flex;align-items:center;justify-content:center;font-size:24px;font-weight:700;color:#fff;flex-shrink:0}.customer-detail-info-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;flex:1}.customer-info-item{display:flex;flex-direction:column;gap:2px}.customer-info-label{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted)}.customer-info-value{font-size:13px;font-weight:500;color:var(--text-heading)}.notes-section{margin-top:4px}.notes-section h3{font-size:14px;font-weight:600;color:var(--text-heading);margin-bottom:16px;display:flex;align-items:center;gap:8px}.note-item{display:flex;gap:12px;margin-bottom:12px;padding:14px;background:var(--bg-app);border-radius:10px;border-left:3px solid var(--border);position:relative;transition:all .15s}.note-item:hover{background:#eef3fa}.note-item.pinned{border-left-color:var(--primary);background:#f0f7ff}.note-item.pinned:hover{background:#e4f0ff}.note-body{flex:1}.note-header{display:flex;align-items:center;gap:8px;margin-bottom:6px}.note-author{font-size:13px;font-weight:600;color:var(--text-heading)}.note-time{font-size:11px;color:var(--text-muted)}.note-text{font-size:13px;line-height:1.6;color:var(--text-primary)}.note-actions{display:flex;gap:6px;position:absolute;top:10px;right:10px;opacity:0;transition:opacity .15s}.note-item:hover .note-actions{opacity:1}.note-action-btn{width:26px;height:26px;border-radius:6px;border:1px solid var(--border);background:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:12px;color:var(--text-muted);transition:all .15s}.note-action-btn:hover{border-color:var(--primary);color:var(--primary)}.note-action-btn.pin-active{border-color:var(--primary);color:var(--primary);background:#ebf4ff}.note-input-card{background:#fff;border:1px solid var(--border);border-radius:10px;padding:14px;margin-bottom:16px;transition:border-color .15s}.note-input-card:focus-within{border-color:var(--primary)}.note-input-card textarea{width:100%;border:none;outline:none;font-size:13px;font-family:inherit;resize:none;min-height:60px;color:var(--text-primary);background:transparent}.note-input-card textarea::placeholder{color:var(--text-muted)}.note-input-footer{display:flex;align-items:center;justify-content:flex-end;gap:8px;margin-top:8px}.global-search-dropdown{position:absolute;top:calc(100% + 6px);left:0;right:0;background:#fff;border:1px solid var(--border);border-radius:10px;box-shadow:0 8px 32px #0000001f;z-index:300;overflow:hidden;min-width:340px}.search-empty{padding:16px;font-size:13px;color:var(--text-muted);text-align:center}.search-group{padding:6px 0;border-bottom:1px solid var(--border-light)}.search-group:last-child{border-bottom:none}.search-group-label{padding:6px 14px 4px;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.6px;color:var(--text-muted)}.search-result-item{display:flex;align-items:center;gap:8px;padding:8px 14px;cursor:pointer;transition:background .1s}.search-result-item:hover{background:var(--bg-app)}.search-result-id{font-size:11px;font-weight:600;color:var(--primary);font-family:SF Mono,Fira Code,monospace;flex-shrink:0}.search-result-title{font-size:13px;color:var(--text-heading);flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.search-result-meta{font-size:11px;color:var(--text-muted);flex-shrink:0}.confirm-dialog{background:#fff;border-radius:14px;padding:28px 28px 24px;width:400px;max-width:90vw;box-shadow:0 20px 60px #0000002e}.confirm-dialog-title{font-size:16px;font-weight:700;color:var(--text-heading);margin-bottom:10px}.confirm-dialog-message{font-size:13px;color:var(--text-primary);line-height:1.6;margin-bottom:24px}.confirm-dialog-actions{display:flex;justify-content:flex-end;gap:8px}.btn-danger{background:#ef4444;color:#fff;border:none;padding:8px 16px;border-radius:8px;font-size:13px;font-weight:600;font-family:inherit;cursor:pointer;transition:background .15s}.btn-danger:hover{background:#dc2626}.toast-container{position:fixed;bottom:24px;right:24px;z-index:500;display:flex;flex-direction:column;gap:10px;pointer-events:none}.toast{display:flex;align-items:center;gap:10px;padding:12px 16px;border-radius:10px;font-size:13px;font-weight:500;box-shadow:0 4px 20px #00000026;pointer-events:all;animation:toastIn .25s cubic-bezier(.34,1.56,.64,1);min-width:240px;max-width:360px}@keyframes toastIn{0%{opacity:0;transform:translateY(16px) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}.toast-success{background:#ecfdf5;color:#065f46;border:1px solid #a7f3d0}.toast-error{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}.toast-info{background:#eff6ff;color:#1e40af;border:1px solid #bfdbfe}.toast-message{flex:1}.toast-close{background:none;border:none;cursor:pointer;color:inherit;opacity:.6;display:flex;padding:0;flex-shrink:0;transition:opacity .15s}.toast-close:hover{opacity:1}@keyframes shimmer{0%{background-position:-400px 0}to{background-position:400px 0}}.skeleton{background:linear-gradient(90deg,#e8edf2 25%,#f0f4f8,#e8edf2 75%);background-size:800px 100%;animation:shimmer 1.4s infinite linear;display:block}.skeleton-card{background:var(--bg-white);border:1px solid var(--border-light);border-radius:12px;padding:20px}.skeleton-table-header{display:flex;align-items:center;gap:16px;padding:12px 20px;background:#fafbfc;border-bottom:1px solid var(--border-light)}.skeleton-table-row{display:flex;align-items:center;gap:16px;padding:14px 20px;border-bottom:1px solid #f1f5f9}.skeleton-table-row:last-child{border-bottom:none}.shortcuts-modal{width:440px}.shortcut-row{display:flex;align-items:center;justify-content:space-between;padding:10px 0;border-bottom:1px solid var(--border-light)}.shortcut-row:last-child{border-bottom:none}.shortcut-desc{font-size:14px;color:var(--text-primary)}.shortcut-keys{display:flex;gap:6px;align-items:center}.shortcut-key{display:inline-block;padding:3px 8px;background:var(--bg-app);border:1px solid var(--border);border-radius:5px;font-size:11px;font-weight:600;font-family:SF Mono,Fira Code,monospace;color:var(--text-heading);white-space:nowrap}.shortcut-key-mac{background:var(--bg-surface)}.mobile-menu-btn{display:none;width:36px;height:36px;border:1px solid var(--border-light);border-radius:8px;background:#fff;align-items:center;justify-content:center;cursor:pointer;color:var(--text-primary);transition:all .15s;flex-shrink:0}.mobile-menu-btn:hover{background:var(--bg-app)}.mobile-sidebar-overlay{display:none}.chat-grid{display:grid;grid-template-columns:1fr;gap:16px;height:calc(100vh - 220px);min-height:400px}.chat-grid.chat-grid-split{grid-template-columns:300px 1fr}.chat-grid.chat-grid-embedded{grid-template-columns:1fr;height:100%;min-height:0}.chat-list-hidden{display:none!important}.chat-list-panel{background:#fff;border-radius:10px;border:1px solid var(--border);overflow:auto}.chat-back-btn{display:none;background:none;border:none;cursor:pointer;padding:0;color:var(--text-muted);margin-right:8px}@media(max-width:900px){.chat-grid.chat-grid-split{grid-template-columns:1fr}.chat-grid.chat-grid-split .chat-list-panel{display:none}.chat-back-btn{display:inline-flex}.reports-grid{grid-template-columns:1fr}}@media(max-width:900px){.mobile-menu-btn{display:flex}.sidebar{display:flex;position:fixed;top:0;left:0;height:100vh;z-index:400;transform:translate(-100%);transition:transform .25s ease}.sidebar.sidebar-open{transform:translate(0);box-shadow:4px 0 20px #0003}.mobile-sidebar-overlay{display:block;position:fixed;inset:0;background:#0006;z-index:399;animation:fadeIn .2s ease}.top-bar h1{font-size:17px}.search-box{width:160px}.search-box input{width:120px}}.auth-screen{min-height:100vh;background:var(--sidebar-bg);display:flex;align-items:center;justify-content:center;padding:24px}.auth-card{background:#fff;border-radius:18px;padding:40px;width:100%;max-width:440px;box-shadow:0 24px 80px #00000059}.auth-logo{display:flex;align-items:center;gap:12px;margin-bottom:32px}.auth-logo-icon{width:42px;height:42px;background:var(--primary);border-radius:10px;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:15px;color:#fff;flex-shrink:0}.auth-logo-name{font-size:18px;font-weight:700;color:var(--text-heading);letter-spacing:-.3px}.auth-logo-sub{font-size:12px;color:var(--text-muted)}.auth-title{font-size:24px;font-weight:700;color:var(--text-heading);letter-spacing:-.5px;margin-bottom:6px}.auth-subtitle{font-size:14px;color:var(--text-muted);margin-bottom:28px}.auth-form{display:flex;flex-direction:column;gap:16px}.auth-error{background:#fef2f2;border:1px solid #fecaca;color:#991b1b;font-size:13px;padding:10px 14px;border-radius:8px;font-weight:500}.auth-submit-btn{width:100%;justify-content:center;padding:11px 16px;font-size:14px;margin-top:4px}.auth-submit-btn:disabled{opacity:.7;cursor:not-allowed}.auth-google-btn{width:100%;display:flex;align-items:center;justify-content:center;gap:10px;padding:12px 16px;font-size:14px;font-weight:600;background:#fff;color:var(--text-heading);border:1px solid var(--border);border-radius:8px;cursor:pointer;transition:background .15s,box-shadow .15s;margin-top:8px;font-family:inherit}.auth-google-btn:hover{background:var(--bg-surface);box-shadow:0 1px 3px #0000001a}.auth-google-btn:disabled{opacity:.7;cursor:not-allowed}.auth-footer{display:flex;align-items:center;justify-content:center;gap:6px;margin-top:20px;font-size:13px;color:var(--text-muted)}.auth-link-btn{background:none;border:none;color:var(--primary);font-size:13px;font-weight:600;font-family:inherit;cursor:pointer;padding:0;text-decoration:none}.auth-link-btn:hover{text-decoration:underline}.auth-domain-notice{display:flex;align-items:center;flex-wrap:wrap;gap:6px;margin-top:20px;padding-top:20px;border-top:1px solid var(--border-light);font-size:11px;color:var(--text-muted)}.auth-domain-tag{display:inline-block;padding:2px 8px;background:var(--bg-surface);border:1px solid var(--border);border-radius:4px;font-size:11px;font-weight:600;color:var(--text-heading);font-family:SF Mono,Fira Code,monospace}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px 20px;text-align:center;color:var(--text-secondary)}.empty-state-icon{width:48px;height:48px;color:var(--text-tertiary, #94a3b8);margin-bottom:16px}.empty-state-icon svg{width:100%;height:100%}.empty-state h3{margin:0 0 8px;color:var(--text-heading);font-size:16px;font-weight:600}.empty-state p{margin:0;font-size:14px}.error-boundary{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:80px 20px;text-align:center}.error-boundary-icon{font-size:48px;margin-bottom:16px}.error-boundary h2{margin:0 0 8px;color:var(--text-heading)}.error-boundary p{margin:0 0 24px;color:var(--text-secondary)}.profile-card{display:flex;align-items:center;gap:20px;background:var(--bg-white);border:1px solid var(--border-light);border-radius:14px;padding:24px;margin-bottom:20px}.profile-card-avatar{width:64px;height:64px;border-radius:16px;background:var(--primary-dark);display:flex;align-items:center;justify-content:center;font-size:22px;font-weight:700;color:#fff;flex-shrink:0;letter-spacing:-1px;object-fit:cover}.profile-card-info{flex:1;min-width:0}.profile-name-row{display:flex;align-items:center;gap:10px;margin-bottom:4px}.profile-card-name{font-size:20px;font-weight:700;color:var(--text-heading);letter-spacing:-.3px}.profile-edit-btn{background:none;border:1px solid var(--border);border-radius:6px;padding:3px 10px;font-size:11px;font-weight:600;font-family:inherit;color:var(--text-muted);cursor:pointer;transition:all .15s}.profile-edit-btn:hover{border-color:var(--primary);color:var(--primary)}.profile-card-email{font-size:13px;color:var(--text-muted);margin-bottom:8px}.profile-role-badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:700;letter-spacing:.3px;text-transform:uppercase}.profile-role-badge.admin{background:#ede9fe;color:#5b21b6}.profile-role-badge.support{background:#dbeafe;color:#1d4ed8}.profile-edit-row{display:flex;align-items:center;gap:8px;margin-bottom:4px}.profile-name-input{border:1px solid var(--primary);border-radius:8px;padding:6px 12px;font-size:16px;font-family:inherit;font-weight:600;color:var(--text-heading);outline:none;width:220px}@media(max-width:600px){.stats-row,.detail-stats-row{grid-template-columns:1fr!important}.data-table{overflow-x:auto;-webkit-overflow-scrolling:touch}.data-table table{min-width:640px}.table-filters{flex-wrap:wrap}.filter-btn{min-height:36px}.modal{max-width:94vw}.modal-body{padding:16px}.modal-header{padding:14px 16px}.modal-footer{padding:12px 16px}.modal-body [style*=grid-template-columns]{grid-template-columns:1fr!important}.top-bar{padding:10px 14px;gap:8px}.top-bar .search-box{display:none}.detail-two-col,.projects-grid,.customers-grid{grid-template-columns:1fr!important}.chat-grid{height:auto!important}}@media(max-width:900px){.pagination-btn,.note-action-btn,.mobile-menu-btn,.notification-bell{min-height:40px;min-width:40px}.sidebar-item{min-height:40px}.search-box input{min-height:38px}}.portal-customer-shell{min-height:100vh;background:#f4f7fb;font-family:DM Sans,system-ui,-apple-system,sans-serif;color:#1c3e61}.portal-customer-header{display:flex;align-items:center;justify-content:space-between;background:linear-gradient(135deg,#1c3e61,#152f4a);color:#fff;padding:18px 32px}.portal-customer-brand{display:flex;align-items:center;gap:10px}.portal-customer-logo{color:#2b93ff;font-weight:700;font-size:22px}.portal-customer-title{font-weight:600;font-size:16px}.portal-customer-nav{display:flex;align-items:center;gap:16px}.portal-customer-nav-link{color:#ffffffd9;text-decoration:none;font-size:14px;font-weight:500}.portal-customer-nav-link:hover,.portal-customer-nav-link.active{color:#fff}.portal-customer-email{color:#fff9;font-size:13px}.portal-customer-signout{background:#ffffff1f;color:#fff;border:none;border-radius:6px;padding:6px 12px;font-size:13px;cursor:pointer}.portal-customer-signout:hover{background:#fff3}.portal-customer-main{max-width:960px;margin:0 auto;padding:40px 24px}.portal-customer-login{max-width:420px;margin:60px auto;background:#fff;border-radius:12px;padding:32px;box-shadow:0 2px 12px #1c3e610f}.portal-customer-login h1{font-size:22px;margin:0 0 8px}.portal-customer-login-sub{color:#64748b;font-size:14px;margin:0 0 24px}.portal-customer-form{display:flex;flex-direction:column;gap:8px}.portal-customer-form label{font-size:12px;font-weight:600;color:#384553}.portal-customer-form input{padding:10px 12px;border:1px solid #cbd5e1;border-radius:8px;font-size:14px}.portal-customer-form button,.portal-customer-reply button{margin-top:8px;background:#2b93ff;color:#fff;border:none;border-radius:8px;padding:10px 16px;font-size:14px;font-weight:600;cursor:pointer}.portal-customer-form button:disabled,.portal-customer-reply button:disabled{opacity:.5;cursor:not-allowed}.portal-customer-error{background:#fef2f2;color:#dc2626;padding:10px 14px;border-radius:8px;font-size:13px;margin-bottom:16px}.portal-customer-success{text-align:center}.portal-customer-success h2{font-size:18px;margin:0 0 8px}.portal-customer-link-btn{background:none;border:none;color:#2b93ff;cursor:pointer;font-size:13px;margin-top:12px}.portal-customer-tickets h1{font-size:24px;margin:0 0 24px}.portal-customer-empty{text-align:center;color:#64748b;padding:32px;background:#fff;border-radius:12px}.portal-customer-table{width:100%;background:#fff;border-radius:12px;border-collapse:separate;border-spacing:0;overflow:hidden;box-shadow:0 2px 12px #1c3e610a}.portal-customer-table th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:#64748b;padding:14px 16px;background:#f8fafc;border-bottom:1px solid #e3e3e3}.portal-customer-table td{padding:14px 16px;border-bottom:1px solid #f1f5f9;font-size:14px;vertical-align:middle}.portal-customer-id{font-family:Courier New,monospace;font-weight:700;color:#2b93ff}.portal-customer-id a{color:inherit;text-decoration:none}.portal-customer-id a:hover{text-decoration:underline}.portal-customer-badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:700}.portal-customer-back{color:#2b93ff;text-decoration:none;font-size:13px;display:inline-block;margin-bottom:16px}.portal-customer-detail{background:transparent}.portal-customer-detail-header{background:#fff;border-radius:12px;padding:24px;margin-bottom:16px}.portal-customer-detail-header h1{margin:8px 0 12px;font-size:22px}.portal-customer-meta{display:flex;flex-wrap:wrap;gap:16px;font-size:13px;color:#64748b}.portal-customer-description,.portal-customer-comments,.portal-customer-reply{background:#fff;border-radius:12px;padding:24px;margin-bottom:16px}.portal-customer-description h2,.portal-customer-comments h2,.portal-customer-reply h2{font-size:14px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:#64748b;margin:0 0 12px}.portal-customer-description p{white-space:pre-wrap;color:#384553;line-height:1.6;margin:0}.portal-customer-comment{border-left:3px solid #e3e3e3;padding:12px 16px;margin-bottom:12px;background:#f8fafc;border-radius:0 8px 8px 0}.portal-customer-comment.is-customer{border-left-color:#2b93ff;background:#eaf2fb}.portal-customer-comment.is-agent{border-left-color:#0bda8e}.portal-customer-comment header{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px;font-size:13px}.portal-customer-comment-time{color:#94a3b8;font-size:12px}.portal-customer-comment p{margin:0;white-space:pre-wrap;color:#384553;line-height:1.5}.portal-customer-reply textarea{width:100%;padding:12px;border:1px solid #cbd5e1;border-radius:8px;font-size:14px;font-family:inherit;resize:vertical;box-sizing:border-box}.portal-customer-closed-note{text-align:center;color:#64748b;padding:20px;background:#f8fafc;border-radius:12px;font-size:13px}@media(max-width:720px){.portal-customer-header{flex-direction:column;align-items:flex-start;gap:8px;padding:14px 20px}.portal-customer-main{padding:24px 16px}.portal-customer-table{font-size:12px}.portal-customer-table th,.portal-customer-table td{padding:10px 12px}}.inbox-page{display:flex;flex-direction:column;gap:16px}.inbox-toolbar{display:flex;align-items:center;gap:16px;flex-wrap:wrap}.inbox-toolbar .inbox-filters{flex:0 0 auto}.inbox-toolbar .inbox-search{flex:0 0 280px;max-width:100%;margin-left:auto}.inbox-refresh{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:8px;border:1px solid var(--border, #e2e8f0);background:#fff;color:var(--text-muted, #64748b);cursor:pointer;flex-shrink:0;transition:border-color .12s,color .12s}.inbox-refresh:hover:not(:disabled){border-color:var(--primary, #2b93ff);color:var(--primary, #2b93ff)}.inbox-refresh:disabled{cursor:wait;opacity:.7}.inbox-refresh-icon{display:inline-flex}.inbox-refresh-icon.spinning{animation:inbox-refresh-spin .8s linear infinite}@keyframes inbox-refresh-spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@media(max-width:700px){.inbox-toolbar .inbox-search{flex:1 1 100%}}.inbox-search{position:relative;display:flex;align-items:center}.inbox-search-icon{position:absolute;left:12px;display:inline-flex;color:var(--text-muted, #64748b);pointer-events:none}.inbox-search-input{width:100%;padding:10px 36px 10px 38px;border:1px solid var(--border, #e2e8f0);border-radius:8px;background:#fff;font-size:14px;font-family:inherit;transition:border-color .12s,box-shadow .12s}.inbox-search-input:focus{outline:none;border-color:var(--primary, #2b93ff);box-shadow:0 0 0 3px #2b93ff1f}.inbox-search-clear{position:absolute;right:8px;display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;background:transparent;border:none;border-radius:50%;color:var(--text-muted, #64748b);cursor:pointer}.inbox-search-clear:hover{background:#f1f5f9;color:var(--text, #0f172a)}.inbox-body{display:flex;flex-direction:column;min-height:0}.inbox-body-split{display:grid;grid-template-columns:360px 1fr;gap:16px;height:calc(100vh - 200px);min-height:400px}.inbox-list-pane{display:flex;flex-direction:column;gap:12px;min-width:0}.inbox-body-split .inbox-list-pane{overflow-y:auto;padding-right:4px}.inbox-body-split .inbox-thread-pane{display:flex;flex-direction:column;gap:12px;min-width:0;min-height:0}.inbox-thread-header{display:flex;align-items:center}.inbox-thread-back{display:inline-flex;align-items:center;gap:4px}.inbox-thread-body{flex:1;min-height:0;display:flex}.inbox-thread-body>*{flex:1;min-height:0}.inbox-row.selected{border-color:var(--primary, #2b93ff);background:#e8f3ff}.inbox-load-more{display:flex;justify-content:center;padding:12px 0 4px}@media(max-width:900px){.inbox-body-split{grid-template-columns:1fr;height:auto}.inbox-body-split:not(.inbox-body-overview) .inbox-list-pane{display:none}.inbox-body-overview .inbox-overview-pane{display:none}}.inbox-overview-pane{display:flex;flex-direction:column;gap:18px;padding:4px;overflow-y:auto;min-height:0}.inbox-overview-header h2{margin:0 0 4px;font-size:20px;font-weight:600;color:var(--text, #0f172a)}.inbox-overview-header p{margin:0;font-size:13px;color:var(--text-muted, #64748b)}.inbox-pulse-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.inbox-pulse-card{display:flex;flex-direction:column;align-items:flex-start;justify-content:space-between;gap:4px;padding:14px 14px 12px;background:#fff;border:1px solid var(--border, #e2e8f0);border-radius:10px;cursor:pointer;text-align:left;transition:all .15s;min-height:92px}.inbox-pulse-card:hover{border-color:var(--primary, #2b93ff);transform:translateY(-1px);box-shadow:0 2px 6px #0f172a0f}.inbox-pulse-card .pulse-value{font-size:28px;font-weight:700;line-height:1;color:var(--text, #0f172a)}.inbox-pulse-card .pulse-label{font-size:13px;font-weight:600;color:var(--text, #0f172a)}.inbox-pulse-card .pulse-hint{font-size:11px;color:var(--text-muted, #94a3b8);text-transform:uppercase;letter-spacing:.04em}.inbox-pulse-card.pulse-breach{border-left:3px solid #b91c1c}.inbox-pulse-card.pulse-breach .pulse-value{color:#b91c1c}.inbox-pulse-card.pulse-urgent{border-left:3px solid #c2410c}.inbox-pulse-card.pulse-urgent .pulse-value{color:#c2410c}.inbox-pulse-card.pulse-warn{border-left:3px solid #b45309}.inbox-pulse-card.pulse-warn .pulse-value{color:#b45309}.inbox-pulse-card.pulse-ok{border-left:3px solid #64748b}.inbox-overview-section{display:flex;flex-direction:column;gap:10px;background:#fff;border:1px solid var(--border, #e2e8f0);border-radius:12px;padding:16px}.inbox-overview-section-head{display:flex;align-items:baseline;justify-content:space-between;gap:8px}.inbox-overview-section h3{margin:0;font-size:14px;font-weight:600;color:var(--text, #0f172a)}.inbox-overview-section-sub{font-size:12px;color:var(--text-muted, #94a3b8)}.inbox-overview-list{display:flex;flex-direction:column;gap:6px;list-style:none;margin:0;padding:0}.inbox-overview-row{width:100%;display:flex;align-items:center;gap:12px;padding:10px 12px;background:transparent;border:1px solid transparent;border-radius:8px;text-align:left;cursor:pointer;transition:all .12s}.inbox-overview-row:hover{background:#f8fafc;border-color:var(--border, #e2e8f0)}.inbox-overview-row .inbox-type-icon{width:32px;height:32px}.inbox-overview-row-main{display:flex;flex-direction:column;gap:2px;flex:1;min-width:0}.inbox-overview-row-who{font-size:13px;font-weight:600;color:var(--text, #0f172a);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-overview-row-title{font-size:12px;color:var(--text-muted, #64748b);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-overview-empty{display:flex;align-items:center;gap:12px;padding:12px 4px}.inbox-overview-empty-icon{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;background:#d1fae5;color:#047857;flex-shrink:0}.inbox-overview-empty strong{display:block;font-size:13px;color:var(--text, #0f172a)}.inbox-overview-empty p{margin:2px 0 0;font-size:12px;color:var(--text-muted, #64748b)}.inbox-overview-tips{background:#f8fafc;border:1px dashed var(--border, #e2e8f0);border-radius:12px;padding:14px 16px}.inbox-overview-tips h3{margin:0 0 8px;font-size:12px;font-weight:600;color:var(--text-muted, #64748b);text-transform:uppercase;letter-spacing:.06em}.inbox-overview-tips ul{display:flex;flex-wrap:wrap;gap:6px 18px;list-style:none;margin:0;padding:0;font-size:13px;color:var(--text, #0f172a)}.inbox-overview-tips kbd{display:inline-block;padding:1px 6px;font-family:inherit;font-size:11px;font-weight:600;color:var(--text, #0f172a);background:#fff;border:1px solid var(--border, #e2e8f0);border-bottom-width:2px;border-radius:4px;margin:0 2px}@media(max-width:1100px){.inbox-pulse-grid{grid-template-columns:repeat(2,1fr)}}.inbox-filters{display:flex;gap:8px;flex-wrap:wrap}.inbox-type-filters{display:flex;gap:8px;align-items:center;flex-wrap:wrap;padding-left:16px;margin-left:8px;border-left:1px solid var(--border, #e2e8f0)}.inbox-type-pill svg{width:14px;height:14px}@media(max-width:700px){.inbox-type-filters{padding-left:0;margin-left:0;border-left:none}}.inbox-filter{display:inline-flex;align-items:center;gap:6px;padding:8px 14px;border-radius:999px;border:1px solid var(--border, #e2e8f0);background:#fff;font-size:13px;color:var(--text-muted, #64748b);cursor:pointer;transition:all .15s}.inbox-filter:hover{border-color:var(--primary, #2b93ff);color:var(--text, #0f172a)}.inbox-filter.active{background:var(--primary, #2b93ff);border-color:var(--primary, #2b93ff);color:#fff}.inbox-filter.active .inbox-filter-count{background:#ffffff40;color:#fff}.inbox-filter-count{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:18px;padding:0 6px;border-radius:999px;background:#f1f5f9;color:var(--text-muted, #64748b);font-size:11px;font-weight:600}.inbox-list{display:flex;flex-direction:column;gap:6px;list-style:none;margin:0;padding:0}.inbox-row{width:100%;display:flex;align-items:center;gap:14px;padding:14px 16px;background:#fff;border:1px solid var(--border, #e2e8f0);border-radius:10px;text-align:left;cursor:pointer;transition:all .12s}.inbox-row:hover{border-color:var(--primary, #2b93ff);box-shadow:0 1px 4px #2b93ff14}.inbox-row.unread{background:#f0f7ff}.inbox-type-icon{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:8px;flex-shrink:0}.inbox-type-email{background:#e0eaff;color:#2b6fff}.inbox-type-chat{background:#d1fae5;color:#047857}.inbox-row-main{display:flex;flex-direction:column;gap:2px;flex:1;min-width:0}.inbox-row-top{display:flex;align-items:baseline;justify-content:space-between;gap:8px}.inbox-row-who{font-weight:600;font-size:14px;color:var(--text, #0f172a);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-row-time{font-size:12px;color:var(--text-muted, #64748b);flex-shrink:0}.inbox-row-title{font-size:13px;color:var(--text, #0f172a);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-row-meta{font-size:11px;color:var(--text-muted, #94a3b8);text-transform:uppercase;letter-spacing:.05em}.inbox-row-unread-dot{width:8px;height:8px;border-radius:50%;background:var(--primary, #2b93ff);flex-shrink:0}.inbox-row-meta-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.inbox-awaiting-badge{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:999px;font-size:11px;font-weight:600;text-transform:none;letter-spacing:0;white-space:nowrap}.inbox-awaiting-ok{background:#f1f5f9;color:#64748b}.inbox-awaiting-warn{background:#fef3c7;color:#b45309}.inbox-awaiting-urgent{background:#ffedd5;color:#c2410c}.inbox-awaiting-breach{background:#fee2e2;color:#b91c1c}.inbox-filter-needs-reply:not(.active) .inbox-filter-count{background:#fee2e2;color:#b91c1c}.inbox-filter-needs-reply:not(.active) .inbox-filter-count:empty{display:none}.inbox-filter-solved.active{background:var(--accent, #0bda8e);border-color:var(--accent, #0bda8e)}.reply-channel-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:8px;font-size:12px}.reply-channel-label{color:var(--text-muted, #64748b);font-weight:500}.reply-channel-pills{display:inline-flex;border-radius:6px;border:1px solid var(--border, #e2e8f0);overflow:hidden}.reply-channel-pill{display:inline-flex;align-items:center;gap:4px;padding:5px 10px;background:transparent;color:var(--text-muted, #64748b);border:none;cursor:pointer;font-weight:500;font-size:12px;transition:background .12s,color .12s}.reply-channel-pill:hover:not(:disabled){background:#f1f5f9}.reply-channel-pill.active{background:var(--primary, #2b93ff);color:#fff}.reply-channel-pill:disabled{cursor:not-allowed;color:#cbd5e1}.chat-presence{display:inline-flex;align-items:center;gap:5px;margin-left:10px;padding:2px 8px 2px 7px;border-radius:999px;font-size:11px;font-weight:600;vertical-align:middle;background:#f1f5f9;color:#475569;border:1px solid transparent}.chat-presence-dot{width:7px;height:7px;border-radius:50%;background:currentColor;flex-shrink:0}.chat-presence-online{background:#dcfce7;color:#047857}.chat-presence-online .chat-presence-dot{box-shadow:0 0 0 3px #0478572e}.chat-presence-idle{background:#fef3c7;color:#b45309}.chat-presence-away,.chat-presence-gone{background:#f1f5f9;color:#64748b}.chat-offline-warning{display:flex;align-items:center;gap:8px;padding:8px 12px;margin:8px 0;background:#fef3c7;border:1px solid #fde68a;border-radius:8px;font-size:12px;color:#92400e;line-height:1.4}.chat-offline-warning-icon{display:inline-flex;align-items:center;justify-content:center;width:18px;height:18px;border-radius:50%;background:#f59e0b;color:#fff;font-weight:700;font-size:12px;flex-shrink:0}.chat-offline-warning-action{background:transparent;border:none;padding:0;margin:0;font:inherit;color:#b45309;font-weight:600;cursor:pointer;text-decoration:underline}.chat-offline-warning-action:hover{color:#92400e}.reply-channel-hint{color:var(--text-muted, #64748b);font-size:12px}.reply-channel-hint strong{color:var(--text, #0f172a);font-weight:600}.reply-send-as-agent{display:inline-flex;align-items:center;gap:6px;margin-bottom:8px;font-size:12px;color:var(--text, #0f172a);cursor:pointer;user-select:none}.reply-send-as-agent input[type=checkbox]{margin:0;cursor:pointer}.reply-send-as-agent em{color:var(--text-muted, #64748b);font-style:normal}.reply-cc-row{display:flex;align-items:flex-start;gap:8px;margin-bottom:8px;font-size:12px}.reply-cc-label{color:var(--text-muted, #64748b);font-weight:500;padding-top:7px;flex-shrink:0}.reply-cc-input-wrap{flex:1;display:flex;flex-wrap:wrap;align-items:center;gap:6px;min-height:32px;padding:4px 8px;border:1px solid var(--border, #e2e8f0);border-radius:6px;background:#fff}.reply-cc-input-wrap:focus-within{border-color:#f59e0b;box-shadow:0 0 0 3px #f59e0b2e}.reply-cc-chip{display:inline-flex;align-items:center;gap:2px;padding:2px 4px 2px 8px;border-radius:999px;background:#fffbeb;color:#92400e;border:1px solid #fde68a;font-size:12px}.reply-cc-chip-remove{display:inline-flex;align-items:center;justify-content:center;width:18px;height:18px;border:none;background:transparent;color:inherit;cursor:pointer;border-radius:50%}.reply-cc-chip-remove:hover{background:#92400e1f}.reply-cc-input{flex:1;min-width:140px;border:none;outline:none;background:transparent;font-size:13px;font-family:inherit;padding:2px 0}.contacts-page{display:flex;flex-direction:column;gap:16px}.contacts-toolbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.contacts-search{position:relative;display:flex;align-items:center;flex:1 1 320px;max-width:420px}.contacts-search-icon{position:absolute;left:12px;display:inline-flex;color:var(--text-muted, #64748b);pointer-events:none}.contacts-search-input{width:100%;padding:10px 12px 10px 38px;border:1px solid var(--border, #e2e8f0);border-radius:8px;background:#fff;font-size:14px;font-family:inherit}.contacts-search-input:focus{outline:none;border-color:var(--primary, #2b93ff);box-shadow:0 0 0 3px #2b93ff1f}.contacts-table-wrapper{background:#fff;border:1px solid var(--border, #e2e8f0);border-radius:10px;overflow:hidden}.contacts-table{width:100%;border-collapse:collapse;font-size:14px}.contacts-table thead th{text-align:left;padding:12px 16px;background:#f8fafc;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted, #64748b);border-bottom:1px solid var(--border, #e2e8f0)}.contacts-table tbody td{padding:12px 16px;border-bottom:1px solid var(--border, #e2e8f0)}.contacts-table tbody tr:last-child td{border-bottom:none}.contacts-table tbody tr:hover{background:#f8fafc}.contacts-name{font-weight:600;color:var(--text, #0f172a)}.contacts-company-link{color:var(--primary, #2b93ff);text-decoration:none}.contacts-company-link:hover{text-decoration:underline}.contacts-actions{display:flex;gap:6px;justify-content:flex-end}.contacts-delete{color:#b91c1c}.muted{color:var(--text-muted, #94a3b8)}.import-modal{max-width:720px;width:90vw}.import-hint{color:var(--text-muted, #64748b);font-size:13px;margin:0 0 12px}.import-file-drop{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;padding:32px;border:2px dashed var(--border, #e2e8f0);border-radius:10px;background:#f8fafc;cursor:pointer;color:var(--text-muted, #64748b);font-size:13px;transition:border-color .12s,background .12s}.import-file-drop:hover{border-color:var(--primary, #2b93ff);background:#f0f7ff;color:var(--primary, #2b93ff)}.import-file-drop input[type=file]{display:none}.import-file-pill{display:flex;align-items:center;gap:8px;padding:8px 12px;background:#f0f7ff;border-radius:8px;margin-bottom:14px;font-size:13px}.import-mapping{margin-bottom:16px}.import-mapping h4,.import-preview h4,.import-summary h4{font-size:13px;font-weight:600;margin:0 0 8px;color:var(--text, #0f172a)}.import-preview{margin-bottom:12px;max-height:240px;overflow:auto;border:1px solid var(--border, #e2e8f0);border-radius:8px}.import-progress{padding:10px 12px;border-radius:6px;background:#f0f7ff;color:var(--primary, #2b93ff);font-size:13px;font-weight:500}.import-summary{padding:12px;background:#f0fdf4;border-radius:8px}.form-error-inline{color:#b91c1c;font-weight:500}.chat-assignee-picker{display:inline-flex;align-items:center;gap:6px;font-size:12px}.chat-assignee-label{color:var(--text-muted, #64748b);font-weight:500}.chat-assignee-picker select{padding:5px 8px;border:1px solid var(--border, #e2e8f0);border-radius:6px;background:#fff;font-size:12px;font-family:inherit;cursor:pointer;max-width:160px}.chat-assignee-picker select:hover{border-color:var(--primary, #2b93ff)}.chat-assignee-picker select:focus{outline:none;border-color:var(--primary, #2b93ff);box-shadow:0 0 0 3px #2b93ff1f}.reply-input{flex:1;border:1px solid var(--border, #e2e8f0);border-radius:8px;padding:8px 12px;font-size:14px;font-family:inherit;line-height:1.45;min-height:72px;max-height:200px;resize:vertical;transition:border-color .12s,box-shadow .12s}.reply-input:focus{outline:none;border-color:var(--primary, #2b93ff);box-shadow:0 0 0 3px #2b93ff1f}.reply-input-email{border-color:#f59e0b;background:#fffbeb}.reply-input-email:focus{border-color:#d97706;box-shadow:0 0 0 3px #f59e0b2e}.reply-input-hint{margin-top:6px;font-size:11px;color:var(--text-muted, #94a3b8);user-select:none}.reply-input-hint kbd{font-family:inherit;font-size:10.5px;padding:1px 5px;border:1px solid var(--border, #e2e8f0);border-radius:4px;background:var(--bg-soft, #f8fafc);color:var(--text, #334155);margin:0 1px}.chat-email-reply-card{margin:8px auto 12px;max-width:80%;border:1px solid #fcd34d;border-left:3px solid #f59e0b;background:#fffbeb;border-radius:8px;padding:10px 12px}.chat-email-reply-card-head{display:flex;align-items:center;gap:6px;font-size:11px;font-weight:600;color:#92400e;text-transform:uppercase;letter-spacing:.04em;margin-bottom:6px}.chat-email-reply-card-head svg{width:14px;height:14px}.chat-email-reply-card-body{font-size:13.5px;color:var(--text, #1e293b);line-height:1.5;white-space:pre-wrap;word-break:break-word}
